Posts tagged as:

dental management consultant

Online Video CE

January 6, 2012

Online Video CE The High Tech Power Practice
Five Modules

Essentials
Paperless
Advanced
Internet
Stuff

DentalEDU.tv

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Ad Fail ?

December 14, 2011

I recently received an Amazon Local e-mail ad (similar to Groupon) for dental services. When I followed up here is what I found.

Notice on the right hand side. It says only 44 people bought the special. Is this good enough? I have heard of dental offices offering similar online Groupon specials having hundreds of responses. [...]

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Blue Ocean Strategy

December 2, 2011

What I am reading right now.

Businesses that continue to do what they have always done get trapped in fierce competition with others in the same business. Blue Ocean is a metaphor for open markets with less competition. The book defines these and shows readers how to find and implement blue ocean opportunities.

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Do You Need To Upgrade Your Technology?

November 2, 2011

The linked Amex Open Forum article examines a situation common in dentistry. When income declines, (due to the general economy or whatever,) one of the first places dentists look to cut costs is IT (technology). However a good argument can be made that IT is the last place to cut as good technology properly utilized will [...]

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Is Your Practice At Risk?

September 23, 2011

As much as I love high tech I reluctantly admit that the same systems that make sharing information quick and easy also make it quick and easy for people to steal from us. The linked article is from Price Kong a local CPA firm that works with many dentists, including me.
Health care practices that have a [...]

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What I am reading right now

September 20, 2011

General business book that has a direct application to dentistry. Satisfied patients are not enough. If the insurance changes or someone down the street offers a discount, satisfied patients are gone. You need loyal promoters.

Sorry link was broken here it is fixed.

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5 Ways To Reconnect With Customers

August 17, 2011

This is really wild. Using a low tech approach to connect with customers. This is from the American Express Forum and is a good reminder that as great as technology is and if you are as big a geek as I am, there is still a place for one on one, face to face, real [...]

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Do our older patients need more dental work?

July 27, 2011

The correct answer to this question could affect all kinds of things we do in the dental office; from the supplies we order to the services we provide even to our office location. However, prior to the use of digital technology, getting answers to these simple questions was tedious, expensive and unreliable. As a result [...]

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Mobile Case Study

July 20, 2011

Take a wild guess. That is the way most of us have determined which communication or marketing plans were most effective. Now with digital marketing and the Internet everything can be easily tracked. You can determine which communication methods actually work and which are ignored without tying up hours of staff time and spending scads [...]

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Ninety Seconds

June 30, 2011

From the new Sesame Communications research. A white paper is on the way, stay tuned and I will link to it as soon as it is up.
…it only took 90 seconds for the website visitor to decide if they were going to contact the practice or not. Having only 90 seconds to capture the attention [...]

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Adopt vs. adapt

June 25, 2011

More thoughtful thoughts from Seth Godin. We certainly see this with the adoption of technology in dentistry. I have come to believe the success of new technology in a dental office has far more to do with the mindset of the dentist and staff than the actual technology. Successful early adopters see glitches as minor [...]

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100 Essential Tips for Microsoft Office 2010

June 23, 2011

My personal journey from skeptic to techno missionary began with word processing. I started using an early word processing application about twenty years ago while writing a newsletter for dentists. It changed my life. I was forced to try new ways of doing things. I learned my way around a keyboard and mouse. I became [...]

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e-Services Q&D BOE ROI

June 11, 2011

Here is a partial list of the office administrative tasks that could be done with an e-service.

Print and mail re-call cards
Data entry of patient forms
Eligibility calls
Update charts
Confirmation calls
Copy X-rays
Data backup
Prep and mail claims
Take and enter payments
Answer phone for routine questions
Prepare bills, print and mail
Reactivate patients

All of these tasks take staff time which we dentists pay [...]

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e-Service, Eligibility

June 10, 2011

I find that the majority of dentists under utilize e-services. For the most part I believe this is simply because they are not aware of the service and how easy it is to use. As a general rule an e-service is online, uses digital information and is automatic. That is once you set up the service [...]

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Common Mistake

May 25, 2011

One of the mistakes dentists make with digital charting is they only go part way. For example: They use a paper chart in the treatment room during diagnosis to mark future treatment. Then they take the paper chart to the computer and enter everything again. They will use the computer to create an estimate, insurance [...]

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Technology on the Rocks June 2-4, 2011

May 24, 2011

Three Days of High Tech CE
Day 1: Going Paperless
Day 2: Internet Web Pages and Scoial Media
Day 3: Advanced New Technology
 
More Information and Registration

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The Top 7 Stupidest Things Believed by Bad Companies

May 11, 2011

A new business blog from Forbes.
If you’ve ever watched Kitchen Nightmares you know that the biggest mistake most restaurants make is having too large a menu. Chef Gordon Ramsey always pares that menu down – often over the protests of the owners — to a few things the restaurant is good at. The message is to [...]

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Compared to Perfect

April 5, 2011

Another interesting observation from Seth Godin linked below. Godin’s observation is that we value information and entertainment (content) differently than we do say shoes or hotels. We value shoes in comparison to other shoes and the price of the options in dollars. We value content in comparison to perfection.
I believe we could make a similar case for how [...]

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Re-activate non responsive patients

March 3, 2011

Practice Activatoris an online e-service that contacts and re-activates non-responsive patients. This is not a new idea, what is new are the tools that ActionRun has developed and applied to this task.
Early attempts to use digital technology to re-activate patients simply automated the tasks we had sought to do with paper records. That is to [...]

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Practice Activator

February 12, 2011
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