Do high tech Internet based communications make sense economically? Here is a very conservative estimate of the costs of a traditional paper and phone system. This estimate does not include the time needed to prepare the cards and keep a paper system up to date when appointments and addresses change.
Recall Cards:
2500 patients, each gets a card twice a year = 5000 cards
Each card costs 18 cents and postage is 27 cents. = 46 cents each
5000 cards time 37 cents = $2,300
Phone Confirmations:
20 patients a day (12 DDS and 8 DH)
3 minutes per call (including re-calls and leaving messages)
3 times 20 = 60, 1 hour per day times 200 work days a year = 200 hours
Staff time at $16/ hr wage plus employment expenses of $4/ hr = $20/hr
200 hours at $20 = $4,000
Total annual Recall and confirmation costs = $6,300
Monthly cost = $525.00
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